So far, January has been a real eye opener for us. I don't think many businesses, especially micro businesses such as mine, really new what to expect from all the changes made within the commerce industry & retail as a whole at the top of 2011. As I launched Blissful Balloons in the middle of the 'crash of 2009' it's fair to say, slow & steady wins the race!! I have seen an increase in business over the last few years & never sat idol during those lonely 'quite days'. Batting away all the aggressive sales calls & promises of 'Search Engine Optimisation' (god help us) I stuck to the plan & January 2011 is looking to be exciting with bookings through out the year already confirmed. Word of mouth is indeed a powerful tool as a business owner & consumer, I understand personal recommendation is above all advertising mediums, the best! This is clearly demonstrated with the level of 'bookings' we now get instead of 'enquiries'.
It's fair to say, retail premises are a huge financial burden on businesses and it's also fair to say high street retail has no regard for the customer anymore. As we are mobile & work from home, these pressures are not ours to bare, giving flexibilty & stability to our growth offering our clients peace of mind & of course Premier customer service comes natural.