Delivery Terms & Conditions
We are a mobile balloon décor company working from our home studio which means we usually deliver to your choice of venue. Décor prices quoted will exclude delivery & on site setup unless otherwise stated. All 'start from' prices are 'guides' for standard décor Unless otherwise stated & by prior arrangement Blissful Balloons do not return to your venue to remove/dispose of décor. Materials left on site other than hire equipment are the property of the customer. Where décor/service includes hire equipment it is the responsibility of the customer to ensure this is safely returned to Blissful Balloons within 2 working days of the event (EXCLUDING CHAIR COVER HIRE). Where your venue staff have damaged/mislaid/lost hire equipment from Blissful Balloons, you, the hirer, will be responsible for full replacement costs. You may request we collect such equipment by prior arrangement only. This service must be agreed prior to event and will incur a charge. Where décor requirements are 'tailored' i.e added design work, Hi-Float to latex balloons, larger than standard, outside of local area, outside of business hours, additional charges will be added to incorporate this. City Centre bookings require a minimum booking value of £100.00. Should changes to your order be made after agreement is signed, additional costs will be 'added' to the final balance. If such changes reduce the overall total of your booking this must still meet the minimum order value subject to venue location (excludes collections). Please read 'Terms & Conditions' for full details of contract. You will receive our invoice via email/post. This will state full booking details including our specific requirements on site and the time frame needed to complete everything ordered. It is imperative you advise venue staff of our needs and ensure we gain access to your chosen venue. Where access is not possible, no refund will be given.
Example: We are booked to work at a venue and the order will take us approximately 2 hours to complete, your guests are due to arrive at 7pm. We will require access to your venue at least 3 hours before, allowing for early arrivals or potential delays within the venue. We inflate the majority of helium work on the day of your booking to ensure your décor is fresh and at it's best for your event.
All deliveries are allocated a time slot of within 30 minutes. Booking invoices will state 'Estimated Delivery Time', this is to allow for potential delays out of our control as we travel from one venue to another during 'busy/popular' routes.
Arranged Collections: Any size order is very welcome and must be booked and paid for in full prior to collection. Please ensure you collect on time once arranged. All balloons will be ready in transport bags. Balloons MUST be removed immediately from all transport bags to avoid loss of float time. Balloons are very sensitive to temperature, please take care when introducing balloons into cold/warm.
Surprise gift deliveries will be given a time slot of 30 minutes. Please ensure the recipient will be available to take delivery. Should the address be vacant, a 'delivery attempt card' will be left at the address. The balloon gift will be returned to our studio and await collection via appointment.
ONLINE PARTY SHOP ORDERS: UK Standard delivery - Please ensure you allow 3-5 working days for your delivery when placing your order. Delivery charges covers packaging, handling and standard postage. The majority of our parcels are placed in the care of a reputable courier, a small percentage are handled via Royal Mail. Please help your delivery reach you on time by allowing sufficient time when ordering. Our courier will attempt to delivery your parcel a maximum of three times before returning it to a local office. A card will be left at the delivery address stating any delivery attempts of alternative delivery address/location. When placing your order please leave an alternative location or address such as a neighbour or porch and we will pass this information onto our courier with pleasure.
Example: We are booked to work at a venue and the order will take us approximately 2 hours to complete, your guests are due to arrive at 7pm. We will require access to your venue at least 3 hours before, allowing for early arrivals or potential delays within the venue. We inflate the majority of helium work on the day of your booking to ensure your décor is fresh and at it's best for your event.
All deliveries are allocated a time slot of within 30 minutes. Booking invoices will state 'Estimated Delivery Time', this is to allow for potential delays out of our control as we travel from one venue to another during 'busy/popular' routes.
Arranged Collections: Any size order is very welcome and must be booked and paid for in full prior to collection. Please ensure you collect on time once arranged. All balloons will be ready in transport bags. Balloons MUST be removed immediately from all transport bags to avoid loss of float time. Balloons are very sensitive to temperature, please take care when introducing balloons into cold/warm.
Surprise gift deliveries will be given a time slot of 30 minutes. Please ensure the recipient will be available to take delivery. Should the address be vacant, a 'delivery attempt card' will be left at the address. The balloon gift will be returned to our studio and await collection via appointment.
ONLINE PARTY SHOP ORDERS: UK Standard delivery - Please ensure you allow 3-5 working days for your delivery when placing your order. Delivery charges covers packaging, handling and standard postage. The majority of our parcels are placed in the care of a reputable courier, a small percentage are handled via Royal Mail. Please help your delivery reach you on time by allowing sufficient time when ordering. Our courier will attempt to delivery your parcel a maximum of three times before returning it to a local office. A card will be left at the delivery address stating any delivery attempts of alternative delivery address/location. When placing your order please leave an alternative location or address such as a neighbour or porch and we will pass this information onto our courier with pleasure.
