Frequently asked Questions
Q. Do you have a price list?
A. Due the nearly all our work being Bespoke, designs are hard to price until we have spoken to you & made it personal, creative and memorable. Traditional designs are always an option, even then, we are known for adding extra special little touches. It's important to us that you enjoy the money you spent on décor and see the value as well as the actual visual aspect.
Q. Is there a restriction to area's you cover?
A. To stay competitive, we offer our service within the Central Midlands area. When we are booked to work outside of our main area, our delivery charge is calculated via distance and travel time.
Q. Do your business hours apply to mobile decorating hours?
A. No, we are available to supply decor 7 days a week throughout the year including bank holidays.
Q. We are having a Civil Partnership ceremony, is this something you do?
A. Love is Love..regardless of who or where you are. We regularly provide our services for Civil partnership ceremonies, renewal of Wedding Vows & we have even worked on a Doggy Wedding! Yes Dogs! It was totally gorgeous with paw print latex balloons in the décor. So, If you want two Groom displays or two Bride balloon displays, it will be just as you wish.
Q. Do you have a business Land Line number?
A. We are a mobile business, therefore if we had a fixed Landline, we wouldn't always be in the studio to answer your call which we know can be very frustrating. Having a mobile number means we can always be reached, never miss a call (unless compromises safety) & run our business efficiently. We are happy to pay for your call so please ask us to call you back & we will.
Q. We haven't yet decided on our colour schemes, can we still book you?
A. Yes, Of course. It is very important that you book as soon as possible to avoid disappointment as we do receive bookings over 12 months in advance. We can establish fine details at a later date once you are sure about colour schemes and theme.
Q. We are unsure how to decorate the room we have hired, can you help us make the most of it?
A. Without a doubt! Once booked, we will happily meet you at your venue & talk through your requirements discussing the best ways to meet your expectations & budget!
Q. What's the difference between your chair covers and standard traditional Cotton covers?
A. Mainly, the material. Our covers are made very well from a stretchy 'Lycra' material which is stretched onto the chair, each chair leg is then fitted into a pocket in each corner of the cover. This type of cover is silky to the touch as well as soft and fits most standard venue chairs where they touch rather than hanging over the legs. There are a lot of 'Lycra look' covers around now however they do vary quite considerably in quality and standard. We will happily show you a sample of ours as well as a sample of that most commonly supplied by others. You will instantly see the difference.
If you are going to pay for chair covers then choose carefully, cheap covers are just that.
Q. We could like to have party extra's such as table bubbles, masks, confetti, Gems, sweet favor's is this possible?
A. Yes, we supply a superb range of partyware & can discuss this with you at the time of booking. We also supply cake boxes as well as card boxes. Not forgetting that we can completely kit out hen & stag nights with a great range of printed T-shirts and themed fun goodies!
Q. Do we have to pay a deposit to secure our booking?
A. Yes, you will be asked to pay a non-refundable £25.00 deposit to secure your date and booking. We can not add events into our diary without payment. The balance is due just four weeks before your party (if your party is less than four weeks away from time of Booking, full payment is required immediately . Failure to do so without contact will result in cancellation of your booking. Please read out full terms & conditions before booking.
Q. I have another quote that is cheaper than yours, why is this?
A. Simple, the service level and products specification will be different. Due to numerous recent price increases within the industry, a lot of balloon suppliers/decorators are turning to cheaper products to cut costs. These products will reduce the quality of decor, float time and risks more bursts. You may be happy to compromise the quality of decor supplied for a small saving and risk paying a bigger price if it's not to your expectations. We continue to use the world's best products with 100% helium and continue to welcome repeat custom and recommendations.
Q. We have been told we can get balloon decor really cheap but are we taking a risk?
A. Be aware that in every industry there will be a 'cheap alternative', however, if it's cheap then you will get exactly what you pay for. There are a lot of 'traders' providing basic balloon decor. Chances are, they are not qualified and do not use professional products and equipment as we do, therefore there is no value to their service and the finished results will be disappointing. We are fully qualified and Insured and as Members of the industry trade association NABAS we only use the best 'Conwin' equipment and the world's best 'Qualatex' balloons throughout our decor. Balloons are our full time business not a sideline or weekend hobby. We care and make sure that we are at the top in our industry. Most events are a one off so do not take the risk, book professionals with peace of mind.
Q. We would love balloons at our event, but venue restrictions mean we can't have helium balloons in the building, are we going to be left disappointed?
A. NO WAY! don't worry, this is more common than you might realise & we come across it often. We are confident your special occasion will have beautiful balloon decor just as you wished for. You can still have table top balloons as well as arches without helium.
Q. What if the weather stops our event going ahead or the venue cancels our booking, do we get our money back?
A. Please read our 'Terms & Conditions' for full details.
Q. We would like to organise a fete for our school/church. Can you provide some outdoor decor?
A. Yes no problem, we have a great portfolio of designs, colourful & eye catching. Just call to arrange a consultation to discuss your idea's & budget & don't worry if the rain moves your plans indoor because we will just follow.
We also supply balloon drop's, races & releases with a DIY option or we can do it all for you. (Book well in advance highly recommended to benefit from good sales results)
Q. Our family have a party coming up & we would like a small amount of balloons to keep the cost down, do you have a minimum order?
A. How exciting! Just call with the details & we will go out of our way to make sure your party has a beautiful range of decor to suit your theme. Minimum order value for a local party/wedding is usually £100 locally plus delivery. City Centre bookings require a £150 minimum value plus delivery and any parking expenses incurred.
Q. Can we collect our balloons and party accessories?
A. Yes, of course, when you book and pay for your order we can arrange collection in one call! You can collect one balloon or hundreds. We will advise you of suitable transport according to your order and your balloons will be in placed in temporary transport bags. Option to pay delivery charge is available upon request and subject to time and distance restrictions.
Q. Can we buy cheap balloons from the shops for you to inflate and use?
A. No Sorry, most balloons available to the public are of unsuitable quality, they will not inflate to the required size therefore will not float for very long. We provide professional materials guaranteeing quality.
Q. We are thinking of having flowers on the table and balloons around the room, do we have to ring someone else?
A. No. We also offer a beautiful range of table centrepieces, including stunning mirror's, flower bowls, gift baskets aswel as Stunning chair covers with sash. We usually find our what you would like and then design it just for you! Balloons can then highlight doorways, dance floors, stage's ect.
QUESTIONS FOR BALLOON/GIFT DELIVERY
Q. I would love to surprise someone special, what do I do?
A. We love delivering surprises. Just ring and tell us the occasion & your message to put on the gift card & just Make sure they will be there.
Q. Can I add any extra's to be delivered with the Balloons or basket gift?
A. Yes. Chocolates and Champagne are a favourite or if we are making a unique basket gift we can fill it will goodies to the value of your budget just tell us the occasion.
Q. Do you only deliver foil balloons because latex balloons only last for a short while?
A. No, we deliver latex also. All bouquet delivery latex balloons are injected with a treatment called 'Hi-Float' (see below) so your latex balloons will stay up for days rather than hours (subject to suitable room conditions)
Q. I have ordered and paid for my delivery but I have decided to upgrade the bouquet so it's extra special, can I do this ?
A. Certainly, as long as there is enough time & we have not processed your order, just ring us & we can take extra payment.
Q. I would like a delivery on Saurday or Sunday is this possible?
A. These are our busiest days, so book in advance to avoid disappointment. Time restrictions apply.
Q. How are the Balloons delivered ?
A. Your chosen theme is carefully arranged and anchored onto a matching balloon weight. Carefully bagged during transit and delivered floating fresh and ready to surprise!
Q. Is it possible to deliver a surprise balloon release?
A. Yes, this is perfect for wedding day photo's, options are boxed or in a release net. Call to discuss your idea's and we will happily guide you.
Q. Can I sent my balloons/gift anonymously ?
A. Yes, even if the recipient telephones us your details are private & confidential.
Q. I am local to Great Barr, Birmingham, is there any chance I could collect my balloons/gift from you?
A. Yes arrange collection & payment in one call. Our collection service is very flexible. Collected Single foil Balloons are from just £4.00 each including weight.
Q. I would really love to send a 'themed' bouquet to someone can you help me?
A. Of course! It is impossible to list every balloon on the market but there is generally a balloon for almost everything you can think of..from Asian themed balloons to Hannah Montanna. We are in the business of surprising & making occasions as special as possible & we do it with pride. We also add your own personal message to foil balloons for that extra special touch.
Float Times and Precautions
FLOAT TIMES FOR MYLAR (FOIL) BALLOONS
In optimum environments, mylar (foil) balloons will remain full and taught for 3-5 days. They will continue to float for two weeks or longer. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air. Foil Balloons can appear deflated very quickly in cold conditions but will fill back out once back in the warmth.
FLOAT TIMES FOR LATEX BALLOONS WITHOUT HI-FLOAT® TREATMENT
16-inch latex balloons will float indoors for 30-40 hours.
11-inch latex balloons will float indoors for 12-20 hours.
Float times may be reduced significantly if balloons are used outdoors or at elevations higher than sea level.
HI-FLOAT™ TREATMENT (EXTRA CHARGE)
Latex balloons, used indoors and out of direct sunlight, will usually float for at least 3 days if treated with Hi-Float®, a non-toxic sealant which coats the inner wall of the balloon. Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations significantly above sea level.
Please note balloons will naturally change in appearance, gradually shrinking as helium starts to escape therefore reducing floatability.
EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING, AND WIND
Float times will be reduced at higher elevations.
On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows.
Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons. In extreme minus temperature, latex balloons could 'pop' we can not gaurantee float time under these conditions.
Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.
2. Ceiling Precautions
Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.
3. Health Precautions
A. Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
B. Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines. These balloons conduct electricity. Never try to remove a balloons attached to power lines.
C. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.
Q. Do you have a price list?
A. Due the nearly all our work being Bespoke, designs are hard to price until we have spoken to you & made it personal, creative and memorable. Traditional designs are always an option, even then, we are known for adding extra special little touches. It's important to us that you enjoy the money you spent on décor and see the value as well as the actual visual aspect.
Q. Is there a restriction to area's you cover?
A. To stay competitive, we offer our service within the Central Midlands area. When we are booked to work outside of our main area, our delivery charge is calculated via distance and travel time.
Q. Do your business hours apply to mobile decorating hours?
A. No, we are available to supply decor 7 days a week throughout the year including bank holidays.
Q. We are having a Civil Partnership ceremony, is this something you do?
A. Love is Love..regardless of who or where you are. We regularly provide our services for Civil partnership ceremonies, renewal of Wedding Vows & we have even worked on a Doggy Wedding! Yes Dogs! It was totally gorgeous with paw print latex balloons in the décor. So, If you want two Groom displays or two Bride balloon displays, it will be just as you wish.
Q. Do you have a business Land Line number?
A. We are a mobile business, therefore if we had a fixed Landline, we wouldn't always be in the studio to answer your call which we know can be very frustrating. Having a mobile number means we can always be reached, never miss a call (unless compromises safety) & run our business efficiently. We are happy to pay for your call so please ask us to call you back & we will.
Q. We haven't yet decided on our colour schemes, can we still book you?
A. Yes, Of course. It is very important that you book as soon as possible to avoid disappointment as we do receive bookings over 12 months in advance. We can establish fine details at a later date once you are sure about colour schemes and theme.
Q. We are unsure how to decorate the room we have hired, can you help us make the most of it?
A. Without a doubt! Once booked, we will happily meet you at your venue & talk through your requirements discussing the best ways to meet your expectations & budget!
Q. What's the difference between your chair covers and standard traditional Cotton covers?
A. Mainly, the material. Our covers are made very well from a stretchy 'Lycra' material which is stretched onto the chair, each chair leg is then fitted into a pocket in each corner of the cover. This type of cover is silky to the touch as well as soft and fits most standard venue chairs where they touch rather than hanging over the legs. There are a lot of 'Lycra look' covers around now however they do vary quite considerably in quality and standard. We will happily show you a sample of ours as well as a sample of that most commonly supplied by others. You will instantly see the difference.
If you are going to pay for chair covers then choose carefully, cheap covers are just that.
Q. We could like to have party extra's such as table bubbles, masks, confetti, Gems, sweet favor's is this possible?
A. Yes, we supply a superb range of partyware & can discuss this with you at the time of booking. We also supply cake boxes as well as card boxes. Not forgetting that we can completely kit out hen & stag nights with a great range of printed T-shirts and themed fun goodies!
Q. Do we have to pay a deposit to secure our booking?
A. Yes, you will be asked to pay a non-refundable £25.00 deposit to secure your date and booking. We can not add events into our diary without payment. The balance is due just four weeks before your party (if your party is less than four weeks away from time of Booking, full payment is required immediately . Failure to do so without contact will result in cancellation of your booking. Please read out full terms & conditions before booking.
Q. I have another quote that is cheaper than yours, why is this?
A. Simple, the service level and products specification will be different. Due to numerous recent price increases within the industry, a lot of balloon suppliers/decorators are turning to cheaper products to cut costs. These products will reduce the quality of decor, float time and risks more bursts. You may be happy to compromise the quality of decor supplied for a small saving and risk paying a bigger price if it's not to your expectations. We continue to use the world's best products with 100% helium and continue to welcome repeat custom and recommendations.
Q. We have been told we can get balloon decor really cheap but are we taking a risk?
A. Be aware that in every industry there will be a 'cheap alternative', however, if it's cheap then you will get exactly what you pay for. There are a lot of 'traders' providing basic balloon decor. Chances are, they are not qualified and do not use professional products and equipment as we do, therefore there is no value to their service and the finished results will be disappointing. We are fully qualified and Insured and as Members of the industry trade association NABAS we only use the best 'Conwin' equipment and the world's best 'Qualatex' balloons throughout our decor. Balloons are our full time business not a sideline or weekend hobby. We care and make sure that we are at the top in our industry. Most events are a one off so do not take the risk, book professionals with peace of mind.
Q. We would love balloons at our event, but venue restrictions mean we can't have helium balloons in the building, are we going to be left disappointed?
A. NO WAY! don't worry, this is more common than you might realise & we come across it often. We are confident your special occasion will have beautiful balloon decor just as you wished for. You can still have table top balloons as well as arches without helium.
Q. What if the weather stops our event going ahead or the venue cancels our booking, do we get our money back?
A. Please read our 'Terms & Conditions' for full details.
Q. We would like to organise a fete for our school/church. Can you provide some outdoor decor?
A. Yes no problem, we have a great portfolio of designs, colourful & eye catching. Just call to arrange a consultation to discuss your idea's & budget & don't worry if the rain moves your plans indoor because we will just follow.
We also supply balloon drop's, races & releases with a DIY option or we can do it all for you. (Book well in advance highly recommended to benefit from good sales results)
Q. Our family have a party coming up & we would like a small amount of balloons to keep the cost down, do you have a minimum order?
A. How exciting! Just call with the details & we will go out of our way to make sure your party has a beautiful range of decor to suit your theme. Minimum order value for a local party/wedding is usually £100 locally plus delivery. City Centre bookings require a £150 minimum value plus delivery and any parking expenses incurred.
Q. Can we collect our balloons and party accessories?
A. Yes, of course, when you book and pay for your order we can arrange collection in one call! You can collect one balloon or hundreds. We will advise you of suitable transport according to your order and your balloons will be in placed in temporary transport bags. Option to pay delivery charge is available upon request and subject to time and distance restrictions.
Q. Can we buy cheap balloons from the shops for you to inflate and use?
A. No Sorry, most balloons available to the public are of unsuitable quality, they will not inflate to the required size therefore will not float for very long. We provide professional materials guaranteeing quality.
Q. We are thinking of having flowers on the table and balloons around the room, do we have to ring someone else?
A. No. We also offer a beautiful range of table centrepieces, including stunning mirror's, flower bowls, gift baskets aswel as Stunning chair covers with sash. We usually find our what you would like and then design it just for you! Balloons can then highlight doorways, dance floors, stage's ect.
QUESTIONS FOR BALLOON/GIFT DELIVERY
Q. I would love to surprise someone special, what do I do?
A. We love delivering surprises. Just ring and tell us the occasion & your message to put on the gift card & just Make sure they will be there.
Q. Can I add any extra's to be delivered with the Balloons or basket gift?
A. Yes. Chocolates and Champagne are a favourite or if we are making a unique basket gift we can fill it will goodies to the value of your budget just tell us the occasion.
Q. Do you only deliver foil balloons because latex balloons only last for a short while?
A. No, we deliver latex also. All bouquet delivery latex balloons are injected with a treatment called 'Hi-Float' (see below) so your latex balloons will stay up for days rather than hours (subject to suitable room conditions)
Q. I have ordered and paid for my delivery but I have decided to upgrade the bouquet so it's extra special, can I do this ?
A. Certainly, as long as there is enough time & we have not processed your order, just ring us & we can take extra payment.
Q. I would like a delivery on Saurday or Sunday is this possible?
A. These are our busiest days, so book in advance to avoid disappointment. Time restrictions apply.
Q. How are the Balloons delivered ?
A. Your chosen theme is carefully arranged and anchored onto a matching balloon weight. Carefully bagged during transit and delivered floating fresh and ready to surprise!
Q. Is it possible to deliver a surprise balloon release?
A. Yes, this is perfect for wedding day photo's, options are boxed or in a release net. Call to discuss your idea's and we will happily guide you.
Q. Can I sent my balloons/gift anonymously ?
A. Yes, even if the recipient telephones us your details are private & confidential.
Q. I am local to Great Barr, Birmingham, is there any chance I could collect my balloons/gift from you?
A. Yes arrange collection & payment in one call. Our collection service is very flexible. Collected Single foil Balloons are from just £4.00 each including weight.
Q. I would really love to send a 'themed' bouquet to someone can you help me?
A. Of course! It is impossible to list every balloon on the market but there is generally a balloon for almost everything you can think of..from Asian themed balloons to Hannah Montanna. We are in the business of surprising & making occasions as special as possible & we do it with pride. We also add your own personal message to foil balloons for that extra special touch.
Float Times and Precautions
FLOAT TIMES FOR MYLAR (FOIL) BALLOONS
In optimum environments, mylar (foil) balloons will remain full and taught for 3-5 days. They will continue to float for two weeks or longer. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air. Foil Balloons can appear deflated very quickly in cold conditions but will fill back out once back in the warmth.
FLOAT TIMES FOR LATEX BALLOONS WITHOUT HI-FLOAT® TREATMENT
16-inch latex balloons will float indoors for 30-40 hours.
11-inch latex balloons will float indoors for 12-20 hours.
Float times may be reduced significantly if balloons are used outdoors or at elevations higher than sea level.
HI-FLOAT™ TREATMENT (EXTRA CHARGE)
Latex balloons, used indoors and out of direct sunlight, will usually float for at least 3 days if treated with Hi-Float®, a non-toxic sealant which coats the inner wall of the balloon. Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations significantly above sea level.
Please note balloons will naturally change in appearance, gradually shrinking as helium starts to escape therefore reducing floatability.
EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING, AND WIND
Float times will be reduced at higher elevations.
On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows.
Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons. In extreme minus temperature, latex balloons could 'pop' we can not gaurantee float time under these conditions.
Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.
2. Ceiling Precautions
Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.
3. Health Precautions
A. Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
B. Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines. These balloons conduct electricity. Never try to remove a balloons attached to power lines.
C. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.
