Blissful Balloons Terms & Conditions

IMPORTANT INFORMATION PLEASE READ BEFORE COMPLETING ORDER

Your statutory rights as a consumer are not affected by any of the following terms and conditions.

All prices quoted are inclusive of VAT and are in Pounds Sterling. Every effort is made to display prices correctly but on rare occasions if a mistake has occurred, Blissful Balloons will correct this mistake and inform the customer accordingly and the customer can then decide to proceed or cancel the order there after. Please print your email order confirmation as your receipt of purchase.

Blissful Balloon Decoration Service bookings must be secured with a £25.00 non-refundable deposit at time of booking to secure the event date. Cancellation of booking will result in loss of deposit. The deposit amount will be deducted from your final balance which will be due no later than four weeks prior to your event date. Failure to do so will result in the loss of your deposit & cancellation of your booking. Written confirmation of your booking will be sent to confirm full payment & order details or email confirmation if your timeframe is very short. All materials left on site will be owned by the client unless your decorations require 'Hire equipment' from Blissful Balloons. A returnable 'security' deposit depending on the value of the apparatus used will be calculated and added to the value of your booking. Upon safe return of such apparatus no later than three days after your party/event, your security deposit will be returned in the same manner it was given. Should any Blissful Balloons property deamed to be 'on hire' suffer damage of any degree it is the responsibility of the named client at time of booking. This may result in partial or full loss of 'security' deposit. 

Special Offers including 'Free Balloons Arch on orders over £150.00' on fully paid bookings during 2009 are non transferable & can not be exchanged for monetary value towards any of our services. All special offers are at the discretion of the management. Should a client wish to upgrade the Balloon arch to a larger balloon arch, the difference in price can be added to the total order with pleasure.

 
CORPORATE CLIENTS BOOKINGS require settlement for FULL amount before the event or where time is short, on the day at the latest. Payment prior to event is preferred to avoid delay on site. Only where a good client relationship has been established can accounts be settled on a 30 days credit agreement after the event date, late payment will result in charge of interest and will risk cancellation of future bookings/business. Blissful Balloons reserve the right to charge interest on any late payment after this time at the rate of 3% on all outstanding payments due to Blissful Balloons, (whether under this contract or otherwise), at a compound rate of 3% per annum above Bank Of England base lending rate and shall accrue at such rate after as well as before any judgment.

LOCAL BALLOON DELIVERIES  We offer to supply the helium filled balloon/s selected by the customer. Each balloon or bouquet will be secured to a weight and delivered together with special message card to the specified recipient. A member of our team will personally hand deliver your bouquet or gift to the address given at time of order on the day requested. Should this address be vacant, we will leave a card to request collection from our premises. Should the person be unavailable at the point of delivery, we will require a signiture from the temporary recipient as proof of delivery. Please note both of these circumstances will eliminate our 'capture the moment' service.

BALLOON DELIVERIES BY POST
At the time of ordering the Customer must provide a correct daytime land line telephone number and e-mail address. Failure to provide this may result in the order not being delivered.

Blissful Balloons cannot be held responsible for incorrect information supplied by the customer. CHECK YOUR DATE, THEN CHECK AGAIN. PLEASE ALLOW A MINIMUM OF 48 HOURS FOR YOUR DELIVERY BY POST.

We reserve the right to substitute your balloon and or/gift with a similar choice if your first choice is out of stock. Where there is sufficient time before dispatch, the customer will be contacted and an alternative offered. Please note images may not always reflect true colours. Where a 'traditional' bear is offered, we will choose the bear to suit your occasion to the height & price band you choose.

Helium foil 18” balloons normally float for about 7 days. However in cold temperatures the helium may cause the balloon to appear deflated but after re-entering into a warmer climate the helium expands and the balloon will be inflated once again.

Once your order has been handed over to the Royal Mail, Blissful Balloons are no longer responsible and refunds will not be given if the balloon/s are not passed to the correct recipient.
All balloons are perishable goods and Blissful Balloons will not accept returns and unwanted balloons. In the unlikely event of a product defect the customer must inform Blissful Balloons straight away within 48 hours from receipt of that balloon. The bouquet must be returned within seven days of receipt. Failure to follow these guidelines may result in the claim being rejected. When additional items have been sent the refund amount will only apply to the defective product. Where obvious damage has been caused by a third party, Blissful Occasions will not offer a refund.
In the event of a claim, settlement will be limited to the value of the goods, if defective or damaged and will in no way extend to consequential loss, howsoever caused.

Refunds will only be issued for faulty goods or goods not delivered due to Blissful Balloons. No refunds will be given for late deliveries. It is the customers responsibility to choose the correct delivery method. Any dates quoted for delivery of orders are approximate only and Blissful Balloons shall not be liable for any delay in delivery however caused. Time for delivery must be specified at time of order and must be a minimum of two working days prior to delivery date required unless previously agreed by Blissful Balloons.

All Balloon-In-A-Box Deliveries will be delivered at the address specified, all other purchases will be delivered to the card holder Only. Delivery dates will be met providing you have chosen the correct delivery method & a signature will be required on Guaranteed Delivery Options as proof of receipt. It is your responsibility to ensure the recipient is at this address during the delivery time requested. In the event of the recipient's address been vacant Royal Mail will leave instructions to arrange another delivery. Re-delivery timeframes are out of our control.

Orders may be cancelled up to 3 working days prior to the requested delivery date and a full refund will be issued within 30 days of cancellation. However once the goods have been dispatched and by virtue of the Distance Selling Regulations Blissful Balloons will be exempt from giving cancellation rights.

CAUTION NOTE    Please remember it is not safe for children to be left unattended with Balloons. Foil (mylar) balloons must never be released outdoors. Blissful Balloons will not be held responsible for injury of any degree, it is the sole responsibility of the 'client/purchaser' to ensure all decorations/packaging/apparatus are safe in the presents of others. Blissful Balloons will not be held responsible for any injury, physical or otherwise caused due to misuse of Balloons or partyware. Where displays/materials are on public rights of way the client/customer is solely responsible to aquire necessary permissions form local authorities to do so. All materials left on site unless otherwise agreed are the sole property of the client/customer.